With Pendrell, we understand that success stems from a blend of impeccable products and unwavering customer devotion. We're delighted you're here and committed to assisting you seven days a week, as we believe in providing not just transformative skincare, but also genuine support and connection. Welcome to the Pendrell skincare family, where our passion for product perfection meets our obsession to customer satisfaction.
shipping policy
For orders within the U.S., we provide complimentary shipping on purchases exceeding $50. If your order falls below this amount, a flat rate shipping fee of $6 will be applied at checkout. Please note that we exclusively utilize USPS for all shipments within the United States.
Once your order leaves our facility, we acknowledge that unforeseen circumstances may arise during the shipping process. Our primary carriers are USPS, and in certain cases, Fedex. While we entrust your package to these third-party logistics carriers, we must emphasize that any issues or errors beyond our control are not within our direct accountability.
Nevertheless, our commitment to your satisfaction remains unwavering. In the event of any concerns or unforeseen challenges during transit, we will make every effort to address and resolve the situation to ensure your overall satisfaction with our service.
For any further questions, don't hesitate to reach us at hello@pendrellofficial.com—we're here to help and happy to assist you.
return policy
Pendrell has a 30-day return policy, starting from the time of package arrival. We prioritize exceeding expectations and aim to provide a 100% satisfaction guarantee. If, within this timeframe, your skin does not respond well to the products or you simply seek a better solution, please reach out to our customer service team via email at hello@pendrellofficial.com, and we will take care of your needs.
Your contentment is our top priority, and we will go above and beyond within our guidelines to ensure your satisfaction. If our team approves a refund, please be aware that return shipping charges will be deducted from your reimbursement.